Policies
-Billing
• Please note that we take payments in advance to ensure it has been received within 24 hrs. Our service is provided at an at will basis. If deciding to cancel our services at anytime, NO refund will be issued. This ensures our payment processing. If your card is declined, we will stop all services temporarily until the issue has been resolved. If more than 30 days has passed since last clean up. Your account will be charged a first time clean. If there is no payment after 30 days the account will be sent to collections.
-Dog Waste Removal Services
• Florida Poop Police offers residential and commercial pet waste removal services.
These services include One Time Cleanings, Once a Week, Twice a week and thrice a week Cleaning.
All pricing is based on an area size of an ¼ of an acre. Larger areas will have an additional
charge that needs to be personally quoted by the Florida Poop Police.
-Work site Conditions
• Leaves, long grass and yard debris can hinder our results as the poop can be camouflaged, or covered, thus
causing us to possibly miss some waste. In yards where we suffer these challenges, we cannot guarantee a
thorough cleaning we want to provide.
• If we are unable to provide any service due to fault of our own such as illness or injury and are unable to
make it up later in the week, credit will be given to the account.
• It's our obligation to provide a safe work environment for the Poop Police. Thus we need to ensure that they have
safe walkways to service areas and for yards to be cleared of anything that could be dangerous, such as
construction materials, or gardening items, etc. in order for them to service your yard. Therefore, we need
your help to make sure the areas of concern and understand that until the area is safe, we will not be able
to provide service.
-Weather Conditions
• Florida Poop Police, will work through rain as long as we can safely do so. The
customer understands we cannot work through severe thunderstorms, high
winds, extremely high temperatures or flooding
Florida Poop Police is a weekly subscription service. We do not offer refunds
for missed weeks due to weather. Therefore in these cases, we will skip service for that
week, and see you the following week. A refund will not be issued as we still have to
pick up all of the poop that would have been scooped the prior week. If you need the
area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
yard in any way. If yard is really muddy, we may skip your yard and wait until the next
scheduled visit when the yard has dried out.
Additonal Fees
The following are items we charge extra for:
Cleaning/sanitizing dog waste from patios/sidewalks ($5/visit)
Come Back request ($5/time)
Cleaning rocks/pebbled areas ($5/visit)
Waiting- If you make us wait to perform your cleaning ($5/visit)
-Privacy Policy
• We may collect personal information from you on our site or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our site may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior.
We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for Florida Poop Police use only. We will never sell your
information or send it to third parties.
We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our system. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
-Terms of Service
• Florida Poop Police is an independently owned and operated business (“us,” “we”
or “our”) that provides pet-waste removal services to residences, businesses and
commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.
• The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.